FAQ

Pagani Design Watch is proud to be based in Guangzhou, China. Though we don't have any permanent physical stores, we do offer shipping anywhere in the world. If you want to stay updated on any future pop-up stores or events, follow our social media @pagani_design_watch.

Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than three business days since you placed your order and you still have not received a tracking number, please email us at support@paganidesignwatch.com and we will gladly assist you.

Our most popular watches can sell out fast. If the model is going to be restocked then you can pre-order the product on the product page. The estimated shipping date is always listed on the product page.

After your payment is verified, it may take 1 to 2 business days to process and ship your order. Tracking may take from 2-4 days to begin updating. This does not include weekends or holidays. Purchases made after 12 am PST will be processed the next business day.

Please reach out to us as soon as possible at support@paganidesignwatch.com. We will do our best to accommodate changes, but if your order has reached our fulfillment center we have no way of changing or canceling it.

We send orders out Monday–Friday 8:00am–5:00pm excluding holidays. Once your product has left our warehouse you will receive a confirmation email with a tracking number.

Yes, we ship to anywhere with a delivery address. Shipping rates are provided at checkout, but do not include potential charges from customs, VAT, or import taxes. Please email us if you want to confirm delivery to your country.

This depends on your country. We do not cover VAT, import taxes, or fees charged by your local customs authority — these vary by country and are the responsibility of the buyer.

Please contact us immediately at support@paganidesignwatch.com. Once your package has shipped, we can't make any further changes.

Please see our Shipping page for a full breakdown of shipping options and delivery times by country.

New tracking numbers usually take up to 24 hours to activate. If it's been more than 24 hours and still isn't working, email us at support@paganidesignwatch.com and we'll help resolve it.

It depends. If you would like your order split into two shipments, please let us know immediately at support@paganidesignwatch.com and we will adjust accordingly.

You can return any item purchased from paganidesignwatch.com within 30 days free of charge. Items must be returned in new, unused, re-sellable condition with original packaging. Shipping costs of returned items are non-refundable.

Contact us at support@paganidesignwatch.com within 30 days of receiving your order. Items must be unworn, undamaged, in re-sellable condition (no creases on band), and in original packaging.

You should receive your refund within two weeks of us receiving the return.

The customer is responsible for shipping returned items back to our office. All returns must be sent back within 30 days after the original product was delivered.

No. Each watch has a specified waterproof pressure (commonly 3/5/10 Bar). Hot water and steam will damage the waterproof gasket. Do not wear the watch while bathing or use chemical agents to wash it.

Avoid prolonged proximity to electrical appliances, mobile phones, and magnets. If the watch appears to be running fast, have it degaussed at a maintenance point.

Please do not adjust the date between 22:00 and 2:00 to avoid damage and incorrect calendar jumping.

No. Please do not disassemble the watch without permission. This will void your warranty.

Wipe dry promptly if wet. Do not immerse in water for long periods and avoid prolonged strong sunlight, which will discolor and accelerate aging. Store in a dry, ventilated environment when not wearing.

Always move hands in the direction of increasing time numbers when adjusting. Do not operate buttons or adjust the crown in water. Avoid impacts and drops.

Please confirm the product within 24 hours of receiving it. For visual appearance problems, email us with photo/video evidence within 24 hours. For functional problems discovered during use, email us within 7 days with a 1–2 minute video. If we do not receive notification within these time limits, we assume you accept the product as is.

Yes, we offer a 12 month limited warranty that covers manufacturer's defects from the original purchase date. If the watch parts or movement don't work properly due to our fault, we will repair it free of charge. The buyer is responsible for round-trip shipping costs.

The warranty does not cover: water damage, normal wear and tear, batteries, crown, accidental glass damage, scratches, strap damage, fading, theft, or watches that have been opened or repaired by unauthorized parties.