Return & Refund
30-Day Free Returns
Not 100% satisfied? Send it back within 30 days â no processing fees, no questions asked.
30
days
Free Returns
Any item purchased from paganidesignwatch.com can be returned within 30 days without processing fees. Refund to original payment source.
7
days
Damage Report
Functional problems discovered after usage must be reported within 7 days with a 1-2 minute video of the issue.
What We Accept
â Accepted Returns
Purchased directly from paganidesignwatch.com
Returned within 30 days of original receipt
In new, unused and resellable condition
Original packaging, protective coverings intact
All product information still attached
â Not Accepted
Items soiled, damaged or altered
Stainless steel strap modified
Leather strap creased from use
Sale / surplus items â final sale
Purchased from unauthorized third-party sellers
Product Issues
24
hours
Appearance Defects
Visible issues (scratches, dents, misalignment) must be reported within 24 hours of delivery. Provide clear photos or video evidence in your email.
7
days
Functional Defects
Performance issues (movement, water resistance) can be reported within 7 days. Include a 1-2 minute video demonstrating the problem.
â ī¸ If we do not receive your notification within the time limits above, we assume you agree the product has no quality issues.
Three Easy Steps
Email Us
Contact support@paganidesignwatch.com with your order number and reason for return.
Wait & Ship
We'll confirm your return within 24 hours. Once approved, mail the item back to our warehouse.
Refund Issued
We aim to process returns within 7 days of receipt. Refunds take up to 10 business days to clear.
Need Help with a Return?
Our team handles every return personally. Questions about exchanges, gift returns, or special cases â just ask.
support@paganidesignwatch.comNote: exchange requests must be returned for refund first, then a new purchase made for the desired item. Repair services may take up to 4 weeks.